We ask that you pay via card at the time of placing the order for two reasons. 1. So you are protected by the Stripe Guarantee. 2. We do not allow our assessors to carry cash with them for their safety. Please bear in mind anyone can visit the property to complete the initial assessment but only a qualified assessor can issue the final report. Simply having a visit to the property doesn't mean that you will get your report once you have handed over the cash. Paying via card ensures that your provider will complete the process from start to finish.
As soon as the booking has been made and paid for online you will receive an order confirmation email along with a receipt for your payment (if your email is not received please check your spam or junk folder). You can then expect to hear from our local assessor usually within 24 hours of the booking to arrange an assessment time.
Once the Energy Assessor has visited the property you will have your report completed normally within 24 hours of the property being assessed. You will be emailed when your EPC is ready for download (again please check your spam folder) and a copy will also be placed on the government's EPC Register.
Whilst at the property the assessor will gather the required data and evidence to support his findings. The householder should have any evidence to support the presence of insulation to the floors, walls and roof available for the assessor at the time of the inspection. If there is no evidence then the assessor will simply state in the EPC software 'insulation unknown'. The software will then make assumptions based on the age and construction of the building as to whether insulation is present. Next to this assumption the word 'assumed' will appear. This is not stating that insulation is definitely /definitely not present but is simply an assumption made by the software.
Unfortunately you will have to be charged again for us to come back to the property. This covers all of our travel time and costs involved in rearranging the original appointment. For more details please ask for our terms and conditions.